Fixed Wireless Internet is a form of wireless broadband that provides a continuous connection to the internet via a fixed installation point. It uses existing cell phone towers to provide super fast LTE internet to your home or business.
When you sign up for fixed wireless internet, you provide us with the physical address where the fixed wireless connection will be used. This address is then linked to the closest cell phone tower. This provides priority service on the tower and ensure reliable, high-speed connectivity. As the name indicates Fixed wireless is fixed to your address and can’t be move from one location to another without your address being updated on the system.
LTE is a wireless technology influenced by many factors and can therefore not guarantee a consistent speed. The device used plays an important role in us giving you a great speed experience. We can be pretty sure of a minimum of 10Mbps and maximum speeds of up to 150Mbps.
Within 30 minutes, provided payment has cleared (stock dependant)
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again.
The range of devices includes: Huawei B525, Huawei B535, Huawei B612, Huawei B618, ZTE MF286
The Fixed LTE service is designed to be used at your home or office, and we will lock the service to the address for where you place an order to use the service.
You can request to have your Fixed LTE service moved to another location once a year.
Yes. All Fixed LTE packages can be upgraded or downgraded. Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.